Apple’s new iPhone 13 mask unlock feature is broken, according to a number of reports. The feature allows users to unlock their phones by scanning their face using the camera. However, many people are reporting that the feature is not working properly and is not unlocking their phones as intended. According to one report, “I tried it on my iPhone XS and it didn’t work at all. I scanned my face and nothing happened.” Another user said that “the mask unlock doesn’t seem to be working at all for me on my iPhone XS Max.” It’s unclear what caused the issue, but it seems likely that Apple will release a fix soon. Until then, people who rely on the mask unlock feature may want to avoid using their phones until the issue is resolved. ..
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Apple has acknowledged the issue with its unlock with Apple Watch feature, so you’re not alone if you’re experiencing the problem. Here’s what Apple said on a support page:
While Apple did acknowledge the issue, the company didn’t say when it would have a fix available, only saying that it’ll be “fixed in an upcoming software update.” We’ll have to wait and see when Apple can handle the problem, but in the meantime, there’s nothing you can do to combat the issue. At least you can take some solace in the fact that you’re not alone.
Hopefully, the company will address it soon, as many people have grown accustomed to using their Apple Watch to assist with unlocking their iPhones while wearing a mask.
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